At Maa & Mini, customer satisfaction is our priority. We strive to deliver high-quality baby products and women’s fashion items. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
By placing an order on maandmini.com, you agree to the terms outlined in this policy.
1. Return Eligibility
You may request a return or exchange if:
- The item received is damaged or defective.
- You received the wrong product.
- The product is incomplete or missing parts.
- The item is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
2. Return Request Period
To be eligible for a return or exchange, you must contact us within 3 days of receiving your order.
Requests made after this period may not be accepted.
3. Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive damaged or incorrect:
- Innerwear and undergarments
- Socks and tights
- Hair accessories
- Personal care products
- Used or washed clothing
- Items without original tags or packaging
- Products damaged due to customer misuse
4. Exchange Policy
If you need a different size or color:
- Exchange requests are subject to product availability.
- If the requested item is unavailable, you may choose another product of equal value or pay the price difference for a higher-priced item.
- Customers are responsible for exchange shipping charges unless the error was made by Maa & Mini.
5. Refund Policy
Refunds are available only in the following situations:
- The ordered product is out of stock after payment.
- We are unable to deliver your order.
- A wrong product was delivered and a replacement is unavailable.
- A damaged or defective product cannot be replaced.
Approved refunds will be processed using the original payment method or another mutually agreed method.
6. Refund Processing Time
Once your refund is approved:
- Mobile Banking Refund: 3–5 business days
- Bank Transfer/Card Refund: 5–10 business days
- Cash on Delivery Orders: Refunds will be processed through Mobile Banking or Bank Transfer after verification.
Processing times may vary depending on your payment provider.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide your order number.
- Send clear photos or videos of the product and packaging.
- Our support team will review your request and provide a resolution.
8. Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective product), Maa & Mini will cover the return shipping cost.
- If the return is due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for all shipping charges.
9. Order Cancellation
Orders may be cancelled:
- Before shipment without additional charges.
- After shipment only if accepted under our Return Policy.
Maa & Mini reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraud, or other unforeseen circumstances.
10. Items Returned Without Approval
Returns sent without prior approval from our customer support team may not be accepted or processed.
Please contact us before returning any product.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Maa & Mini
Website: https://maandmini.com
Email: admin@maandmini.com (Replace with your official email if different.)
Phone:
+880 1797-772554
Our Commitment
At Maa & Mini, we are committed to providing quality baby and women’s products along with excellent customer service. If something isn’t right with your order, we’ll work with you to resolve the issue as quickly and fairly as possible.